AIG administrator projects Panama among the 40 most digitalized countries in the world by 2027

Posted on 2025-08-10

Panama Accelerates Digital Transformation to Enter Top 40 Global Rankings by 2027

Panama is taking bold steps in its digital transformation journey, aiming to position itself among the 40 most digitalized countries in the world by 2027. Currently ranked between 50th and 70th, the nation is intensifying efforts to modernize public services, enhance transparency, and close the digital gap.

During an interview on the Radar program, Adolfo Fábrega, Administrator of the National Authority for Government Innovation (AIG), highlighted the progress achieved under his administration—transformations that promise not only greater efficiency for citizens but also substantial savings for the State.

Panama Conecta: One Platform, Many Services

At the core of this modernization strategy is Panama Conecta, a platform designed to centralize access to government services through a single user account. The platform already integrates 16 services and has processed nearly 850,000 transactions, including:

• Requests for police records

• Electronic apostilles

• Applications for benefits from the Institute for the Training and Utilization of Human Resources (Ifarhu)

The short-term goal is to offer 100 services and later reach 385 priority services, covering the most critical needs of the population.

Complementing this initiative, the Social Security Fund's Mi Caja Digital platform allows citizens to review and calculate pensions online, ensuring transparency and efficiency.

Cutting Costs, Expanding Connectivity

One of the most impactful measures announced by Fábrega is the renegotiation of government internet contracts, resulting in 50% savings—equivalent to $195 million over five years. These funds will be reinvested into digital infrastructure projects, particularly in remote areas.

To bridge the connectivity gap, the government is exploring low-orbit satellite internet technology, a move that aims to promote digital and financial inclusion for all Panamanians.

Fighting Corruption Through Technology

Digitalization, according to Fábrega, is not just about faster services—it’s also about transparency and public ethics. By creating a fully traceable, paperless government, the AIG seeks to reduce corruption and improve trust in public institutions.

International organizations such as the World Bank and the United Nations will conduct the global measurement in 2027, a milestone year for Panama’s digital ambitions.

A Fully Connected Government for the Future

Looking ahead, the vision is for an interconnected government where citizens no longer need to provide the same information to multiple agencies. This transformation promises agile, efficient public management focused on the well-being of the people.